This morning I found my way to the Bright House “Contact Us” section and submitted this comment to them under the billing selection.
“I just wanted to say that I really hate my service and I really hate giving Bright House my money. My area is under a Bright House monopoly and no other providers are allowed in and it is not right. I get mail from other providers every week and it is such a tease. $56 for slow internet that hardly loads Netflix is a rip off. I cannot wait for the day when I send my last bill payment.”
Later in the day I received this email from Bright House.
Thank you for taking the time to contact us here at Bright House Networks. I will be more than happy to review your account and assist you with your Internet service.
First off I would like to apologize for any inconvenience that this may have caused you, please know we appreciate you letting us look into this for you.
Did you know that Bright House Networks now offers higher Internet speeds in your area, please review the rates below:
Turbo ( up to 30MBPS ) $72.00
Lightning ( up to 60MBPS ) $87.00 (includes wireless)
Modem fee $3.50
There would be a small upgrade fee of $20.00 as a new modem would be required.
If this interests you please reply to this email with the most convenient days and times of the week for a possible service call to be scheduled. We usually schedule these appointments in a 2 hour time frame, 7 days a week. Our arrival time frames are 8 AM to 10 AM, 10 AM to 12 PM, 12 PM to 2 PM, 2 PM to 4 PM and 4 PM to 6 PM, 6 PM to 8 PM. Please note that these time frames are subject to availability; therefore, please provide a few options. We will then reply back with the day and time that we were able to schedule the work order. If the requested time is not available, we will schedule the work order for the closest available time to what you requested.
I hope my e-mail was helpful, and that you have a good day.
If you have any further questions or concerns please do not hesitate to contact us by replying to this email. Or, if you prefer, call us anytime at 877-892-EASY (3279) or chat with us online using Live CHAT. Thank you for being a friend of Bright House Networks.
At the bottom of the email there was a link to a survey asking about their customer service, to which i wrote;
“Thanks for the auto copy/paste reply that did not help at all. I am very dissatisfied with my service and look forward to cancelling it.”
OHHHH MAN THIS IS GONNA BE FUN!